Outcomes we deliver
- Fast on‑site help, often within 4 hours in big cities, with clear updates
- Fixes on the first visit using simple checklists and live help from your engineer
- Fewer extra trips because we confirm parts and steps before we go
- Same quality at every site with clear steps and photo proof
What we handle
- Rack and stack, cabling, labeling, and patching
- Device swaps, RMAs, and inventory checks
- Install Wi‑Fi APs, cameras, POS, and kiosks
- Site surveys, photo audits, and decommissioning
How our Smart Hands process works
- Plan: we confirm tasks, parts, access, and safety needs
- Schedule: we set the window and confirm escorts/badges
- Do the work: techs follow simple steps and take photos
- Live check: remote engineer confirms success
- Wrap up: we upload photos, serials, and a clean report
Packages and SLAs
Per‑Dispatch
On‑demand visits for one‑off jobs and urgent fixes.
- Standard or rush response
- Photo proof included
- Remote engineer handoff
Monthly Bundle
Block hours with priority dispatch and preferred rates.
- Priority scheduling
- Consolidated reporting
- Unused hours roll‑forward
Managed Program
Nationwide coverage with SLAs and a dedicated PM.
- 4‑hour dispatch targets in metros
- Quarterly business reviews
- Custom SOPs and training
Common use cases
Retail rollouts
Wi‑Fi and POS refresh across many stores, after hours.
Data center tasks
Rack and stack, cabling, and audits with serial capture and labels.
Break/fix
Rapid swaps validated by remote engineers to restore service quickly.
Site surveys
Signal tests, photo packs, and BOM validation for upcoming work.
Proof and results
- Retailer: 320 stores, 98% done on first visit
- Healthcare: 42 clinics, no downtime
- Data center: average 3.8‑hour dispatch
Ready for rapid on‑site support?
Get simple pricing, response times, and SLAs for your sites. We’ll send a clear plan you can use today.